Refund policy

Return Policy – Sali.pk

At Sali.pk, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return policy:

1. Return Window: Items can be returned within 7 days of delivery.
2. Condition: Products must be unused, unwashed, and in their original packaging with all tags intact.
3. Return Process:
   • Contact our customer support via email or WhatsApp with your order details.
   • Our team will guide you on the return process and provide the return address.
4. Refunds:
   • Once the returned item is received and inspected, a refund will be processed within 5–7 business days.
   • Refunds are made to the original payment method.
5. Exchanges:
   • Exchanges are possible based on product availability.
   • Contact our support team to request an exchange.
6. Non-Returnable Items:
   • Opened consumables, personalized items, and items damaged due to customer misuse cannot be returned.

We strive to ensure your satisfaction. For any questions about returns, contact us at our support email.